This policy is applicable to (USA) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

SHIPPING COSTS
We charge for shipping whether the product is shipped in the USA.

• 9$ if total order < 36.01$ or total order = 36.01$
• 25% of total order if total order > 36.01$

Generally, shipments are in transit for 3 – 7 days (Monday to Friday)

ORDER PROCESSING
We process orders within 2-3 business days, excluding weekends and holidays.
Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.
If you need any assistance with your order, please contact us immediately at contact@tracycosmetic.com We will not be able to make changes to your order after it has shipped.
Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

NOTE: WE ARE NOT RESPONSIBLE FOR SHIPPING CARRIER DELAYS.
Our goal is to offer you the best shipping options, no matter where you live in the USA. Every day, we deliver to hundreds of customers, ensuring that we provide the highest levels of responsiveness to you at all times.

DELIVERY METHODS

We deliver throughout the USA. All orders are shipped via UPS. Carriers are selected based on the most efficient delivery. Please use signature service if you do not wish to leave your package unattended at your front door. We are not responsible for any lost packages if you do not request signature service. Please reach out to us if this is the case and we will file a claim on your behalf.

As soon as your item has left the warehouse you will be notified via email and be able to track your order online.

HOW TO TRACK YOUR ORDER?
Please visit Track My Order Page, and track your order easily using the tracking number or via your order number with your email address.

CANCELLATION
Please email contact@tracycosmetic.com for all change or cancellation inquiries. Make sure to include your full name and order number.

If you want to cancel your order, that needs to be done within 24 hours from the date you placed it. After that, the order has been processed and we can’t cancel it for you.

CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at contact@tracycosmetic.com or: (361) 524-1087

PARCELS DAMAGED
In Transit If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps. Email: contact@tracycosmetic.com

INTERNATIONAL SHIPPING
At this time, we do not ship outside of the USA.

TAXES AND DUTIES
Tax: 12% of total orders

Note: During public holidays, since manufacturers and courier companies will restrict operations during this period, shipping time may be affected. Although unfortunately, this is beyond our control, we will do our best to improve this issue.

Missing and Lost Products: Please see our return policy here.

More Information

If you have any further questions, please don’t hesitate to contact us at

SMS us: (361) 524-1087
🏠 1302 Scio Dr, Duncanville, TX 75116, USA.
📧 contact@tracycosmetic.com ( Email Support Available)