Return & Refund
By placing an order through TracyCosmetic you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (USA) country.
CHANGE OF MIND RETURNS
Should you change your mind about a purchase, you have the option of returning it within 14 days of having received it.
You may choose to be given a store credit or a refund. Refunds can only be processed back onto the card or into the account that the original payment was taken from.
A “Change of Mind” return is subject to a number of conditions, as outlined below:
We only exchange products that are damaged, wrong product, wrong size, or defective. If you need to exchange an item please contact us at [email protected] or sms us at (361) 524-1087
CONDITION OF THE ITEM
A “Change of Mind” return item must be in ‘as-new condition. This means that it must not be faulty, assembled, used, damaged, altered, washed or laundered, or in any way different from its original condition.
CONDITION OF THE PACKAGING
The item must be packed securely, using the packaging originally supplied with the item. If the item is not returned to us in the original packaging and in original condition, we reserve the right to not accept the return and you will be responsible for the cost of receiving your returned goods back to you. This also includes not packing the item up sufficiently to avoid damage in transit back to us.
WHEN CAN I REQUEST A REPLACEMENT ITEM OR RETURN IT?
To be eligible for a refund/replacement, please make sure that:
Firstly, customers have 14 days from the day they received their item to request a replacement or refund. Shipping and handling fees are not refundable in any case.
Secondly, each product has to be inspected carefully before being delivered. But mistakes are inevitable and to make sure that all customers are satisfied, we offer replacement item(s) or return for any of the following reasons:
- The product itself is flawed.
- The quality of the printing is poor.
- The final product is materially different than the design presented on our website.
- The following information of the product is not the same as the order: type, size, color, printing content.
Lastly, since your order is custom printed just for you, we are not responsible for returns or exchanges due to incorrect fit or preference issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart on each product page. Please make sure you refer to it first for the best fit.
The following categories are not eligible for a “Change of Mind” return:
- Personalized items;
- Gift Cards;
- Orders for commercial or non-domestic use;
PROCESSING YOUR “CHANGE OF MIND” RETURN
For all “Change of Mind” returns, please email [email protected] to our Customer Care Team. A member of our Customer Care Team will assist you with booking your return.
We require photographs to be sent along with your return request, showing that the item and its packaging are both in an acceptable condition, before a “Change of Mind” return can be processed.
Once we receive the returned item from you and it is determined to be in an acceptable condition, we will provide you with either a refund or store credit (as chosen by you).
INCORRECT ITEM DELIVERED
If you have received an incorrect item, please contact our Customer Care Team with photographs of the incorrect item within 14 days of receiving your delivery. We will offer to send you the correct items and arrange the collection of the incorrect item from you at our expense.
If you wish to cancel your order, it must be canceled within 24 hours of the order placement, in which case we will provide you with a full refund. Cancellations after that time may be treated as a “Change of Mind” return.
YOU RECEIVED YOUR ITEM BUT IT ARRIVED AT YOU DAMAGED
It may happen that your package is shaken during delivery and your item arrives broken.
In this case or in the case of a design defect, contact us at [email protected] with the following details:
- Your order number
- Description of the problem (incorrect/defective item, etc.)
- A photo or a video
You will not need to send the product back and we will refund your order amount directly as a voucher.
YOU HAVE NOT RECEIVED YOUR PACKAGE
Our delivery times are 3 to 7 working days.
If you do not receive your item within 10 days then we will give you a full refund and you can keep the item when you receive it. Contact us at [email protected] to notify us of an item not received.
For more details, discover our delivery policy.
DOES THE CUSTOMER HAVE TO PAY TO SHIP THE RETURNED ITEM? AND IN WHAT CASE?
– If For Defective Products and This happens when the product is wrong, damaged by the carrier, or otherwise defective, the customer will have to pay as follows: Actual cost of shipping the returned item and the customer communicates and works with the carrier himself
In case the customer is not satisfied: This case occurs when the customer buys the wrong product, the product is not suitable or the customer does not like the item anymore, the customer must pay the actual cost to ship the goods. Returns and goods are only accepted in the original condition with the manufacturer’s label
We accept returns and exchanges: we accept returns and exchanges by shipping
We accept returns: at TracyCosmetic’s store at 1302 Scio Dr, Duncanville, TX 75116, USA.
We do not charge a restocking fee on returns.
BELOW ARE A FEW REASONS YOU WILL GET A FULL REFUND:
Duplicate order, we will cancel and refund one for you.
- Your item(s) has not been received within 10 days
- You received a damaged/faulty item, we will priorly solve for replacement orders and you do not need to return item(s).
- If you still want to refund, we will process the store credit or refund once we receive the returned item(s).
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please allow 1-5 business days for the funds to show in your account after a refund has been issued.
THANK YOU AND WE WISH YOU HAVE HAD A GREAT EXPERIENCE SHOPPING WITH US!
If you have any further questions, please don’t hesitate to contact us at
SMS: (361) 524-1087
🏠 1302 Scio Dr, Duncanville, TX 75116, USA.
📧 [email protected] (Email Support Available)