1. WHAT CURRENCY ARE THE PRICES I SEE ON THE SITE?
All prices are in USD.
2. HOW DO I PLACE MY ORDER?
Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.
We’ll prepare your order and let you know when it’s on its way!
3. WHAT PAYMENT OPTIONS DO YOU ACCEPT?
We accept all major credit cards and payments made through PayPal.
4. CAN I HAVE A TRACKING NUMBER?
Yes, we will send you a tracking number via email. In some cases, You can later track your Order by clicking on “Track Order” in the Main Menu.
If you didn’t receive an email, please contact us, so we can provide you with the information, before making a Chargeback, in some cases, Emails don’t get sent automatically.
5. I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
We try our best to ship items as fast as we can. Please allow 2-3 days processing time for your order to ship out, average shipping times are 3-7 business days or earlier.
6. I AM NOT IN LOVE WITH MY ORDER, CAN IT BE RETURNED? WHAT IF THERE IS AN ISSUE?
We offer a 100 % money-back guarantee if the product is defective or damaged. We give you 14 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order numbers on the returned parcels.
- We do not accept returns for personal reasons
- If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
7. CAN I CANCEL MY ORDER?
Please email firstname.lastname@example.org for all change or cancellation inquiries. Make sure to include your full name and order number.
If you want to cancel your order, that needs to be done within 24 hours from the date you placed it. After that, the order has been processed and we can’t cancel it for you.
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
8. I HAVE ENTERED AN INCORRECT ADDRESS WHAT DO I DO NOW?
If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong, kindly notify us via email.
If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after 24 hours of incorrect submission.
9. HOW LONG DOES SHIPPING TAKE?
Delivery date and time are approximately 3-7 working days from the shipping date (depending on item-handling time and how strict the Customs in your State are).
10. HOW LONG WILL IT TAKE TO SHIP MY ORDER?
We use UPS for shipping.
11. I HAVE A QUESTION THAT WASN’T ANSWERED, CAN YOU PLEASE HELP?
Absolutely! We are here to help you make you happy! Please send us an email (email@example.com) us and we will be happy to assist you in any way we can.
We do receive a large number of emails. If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
12. MY TRACKING NUMBER ISN’T WORKING
Tracking numbers can take 1-2 days to appear in the shipping carrier’s system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.
13. WHEN WILL MY CARD BE CHARGED?
Just after your order has been successfully placed.
14. HOW SECURE IS MY PERSONAL INFORMATION?
We adhere to the highest industry standards to protect your personal information when you checkout and purchase.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
15. HOW CAN I CONTACT YOU?
For the fastest reply please email us at: firstname.lastname@example.org
Monday – Friday (9:00am – 6:00pm) Email Support Available.